Rated People is the UK’s #1 online marketplace connecting homeowners with vetted, local tradespeople. We work with 60,000 tradespeople from over 30 trades and have over 1,000,000 homeowners posting jobs on our app and website.
Our goal is to make home improvements stress free and enjoyable for both homeowners and tradespeople, to drive trust and make the process as smooth as possible.
We are disrupting a £50 billion a year sector by providing homeowners a free and easy to use app and website to source tradespeople and offering tradespeople a highly effective channel to build their business and reputation.
We’re passionate about delivering the best possible experience for our customers. We are continuously improving our service, and rapidly growing the business and brand. One of the teams at the centre of making this happen is our Sales team.
As a Sales & Retention executive, you will be responsible for channelling customer queries to either the customer success team or the new sales business team depending on the nature of the query. You will be passionate about talking to new customers and have a genuine desire to help channel their queries to the correct department.
The other part of the role will be speaking to new customers who have joined our service and are looking to cancel their subscription to:
This role will be in the Growth team reporting into the Growth Manager.
On a day to day you will:
As for our dream candidate…
WHAT WE OFFER:
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