Customer Success Agent

Operations · London, London, City of
Department Operations
Employment Type Full-Time
Minimum Experience Entry-level

Rated People is the UK’s #1 online marketplace connecting homeowners with quality local tradespeople. We work with: 60,000 tradespeople from 30 trades, and have over 1,000,000 jobs by homeowners looking to care for their homes.


Our goal is to make home improvements enjoyable for both homeowners and tradespeople.


We are disrupting a £50 billion a year sector by providing homeowners a free and easy to use app and website to source tradespeople, and offering tradespeople a highly effective channel to build their business and reputation.


We’re passionate about delivering the best possible experience for our customers and believe working with us should be easy. One of the teams that makes this happen is our Customer Success team.


THE ROLE


Reporting to the Customer Success Manager, you will be a key member of the Commercial team.


You will responsible for:


  • Developing customer relationships that promote retention and loyalty
  • Securing outstanding payments from our customers via telephone & email
  • Negotiation of settlement figures and repayment plans
  • Dealing with high volumes of inbound calls
  • Assisting customers via Live Chat
  • Maintaining excellent service standards, going above and beyond to ensure customer satisfaction and retention
  • Ensuring all customers are successfully using the product or service they’ve purchased from the company
  • Aid with the development and improvement of our product by gathering feedback from customers
  • Proactively engaging with Tradespeople to improve their customer journey


ABOUT YOU


To be successful in this role you’ll be an excellent communicator, with self confidence and a drive to succeed. We are looking for a results-focused individual that’s looking to join our vibrant, successful department. Being passionate about working in a team is essential!


Whilst experience working in Collections/Retention would help, it’s not a requirement.


WHAT WE OFFER


 We’re proud to offer an environment perfect for creativity, fun and sharing ideas. We offer a competitive salary and a generous range of benefits:


  • 25 days’ holiday
  • Perx - Member Benefit Platform
  •  Bike scheme
  •  Life assurance
  • Childcare vouchers
  • Travel Loans
  • Direct Pension Contributions
  • Fresh fruit, coffee, tea and food cupboard

Thank You

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  • Location
    London, London, City of
  • Department
    Operations
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level