Social Media Manager

Marketing · London, London, City of
Department Marketing
Employment Type Full-Time
Minimum Experience Entry-level

Rated People is the UK’s #1 online marketplace connecting homeowners with quality local tradespeople. We work with: 60,000 tradespeople from 30 trades, and have over 1,000,000 jobs by homeowners looking to care for their homes.

Our goal is to make home improvements enjoyable for both homeowners and tradespeople.

We are disrupting a £50 billion a year sector by providing homeowners a free and easy to use app and website to source tradespeople, and offering tradespeople a highly effective channel to build their business and reputation.

We’re passionate about delivering the best possible experience for our customers and believe working with us should be easy. One of the teams that makes this happen is our Marketing team.


We are looking for a creative thinker passionate about social media and marketing. The Social Media Manager executes campaigns from creative brainstorm and strategy phase to posting, optimisation & evaluation.

 Role & Responsibilities:

  • Lead the social media editorial strategy and implementation across the organisation
  • Manage posting across all social media channels such as Facebook, Twitter, Instagram, Pinterest
  • Manage and facilitate social media communities by responding to social media posts and developing discussions
  •  Liaise with customer service team to monitor sentiment analysis and respond accordingly
  •  Create engaging multimedia content for social posts
  • Monitor and report on the performance of social media platforms using relevant analytical tools to share content performance learning and devise strategies and tactics to increase KPIs
  • Ownership of social tools and listening platforms for the brand

The ideal candidate will:

  •  Have 2+ years experience in social media account management & strategy
  •  Be proficient in Photoshop / In-Design / other graphic design software
  •  Be an organised individual with an entrepreneurial spirit
  •  Have experience with social copyrighting
  •  Have the ability to be self-directed and manage multiple priorities within tight deadlines
  •  Have demonstrable social analytics tools knowledge


We’re proud to offer an environment perfect for creativity, fun and sharing ideas. We offer a competitive salary and a generous range of benefits: 

  • 25 days holiday 
  • Perx - Member Benefit Platform
  • Bike scheme 
  • Life assurance 
  • Childcare vouchers 
  • Travel loans
  • Direct pension contributions 
  • Fresh fruit, coffee and tea and food cupboard 

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  • Location
    London, London, City of
  • Department
  • Employment Type
  • Minimum Experience